Great Contact Center teams do more than just solving customer problems they build lifetime loyalty by delivering consistently outstanding customer service. Purplegrids Agent Experience Suite provides AI Automation, Customer insights & intelligence to deliver timely, accurate responses that improve customer satisfaction, loyalty, and lifetime value.
Intelligent Virtual Assistant aims to help the Agents at all times by easing various tedious, complex and repetitive tasks. Start with simple FAQ's for routine questions and build complex conversational flows for automating most customer engagements. With powerful no-code automation and integration capabilities that replace manual processes across systems.
Purplegrids Virtual Assistants Instead of waiting for the website visitor to engage – which can or cannot happen – it initiates a conversation and tries to persuade the user to do a certain action based on a series of behaviors: Pages Visited, Time on Page, Scrolling, Shopping Cart etc.
Consolidate all your customer engagements across all channels into one tool and enhance your support experience with business rules and contextual customer data.
Purplecloud's Customer Data Platform (CDP) offers valuable insights for all stages in the customer experience including customer care and customer service operations at call centers. By giving call center representatives access to a clearer customer view of who they are speaking to on the other end of the line, brands can meet buyers’ needs quicker and deepen their customer relationships, transforming basic services into exceptional experiences.
Unify your social media and review management in one platform to streamline engagement, gain valuable feedback and improve your online presence by providing immediate responses.
Get all patient interactions unified into one common interface for Live Agents. NewCloud Live Chat supports 22 channels from Social Media , Messaging Channels, Website, Native Apps, Ad Platforms.
Improve patient care, streamline clinical workflows and automate routine healthcare services and reduce costs with Patient Service Robots. The platform support Pepper, Temi, Pudu robots instantly.
We guarantees rapid delivery of quantifiable ROI, and our platform can be deployed in under 4 weeks. Through our unique deployment methodology and partnership framework, we ensure delivery of the outcomes that matter most for your organization.