Purplegrids platform support the following channels, Web, SMS, Email, WhatsApp, Instagram, Telegram, Viber, Skype, Facebook, Twitter, Telegram, Slack, Google My Business, Native Apps in iOS & Android, Amazon Alexa, Google Voice, WeChat.
How are Purplegrids Virtual Assistants smarter than chatbots ?
Purplegrids Virtual Assistants are contextual, proactive, self learning so as to converse in a natural human like interactions. The Conversation engine is empowered by a Customer Data Platform that provides multiple visitor specific information that empowers intelligence that empowers complex conversations to be handled at ease.
Does Purplegrids platform support robots ?
Purplegrids platform provides direct interface to Temi, Pepper & Pudu Robots. The platform provides multiple capabilities to build and deploy robotic solutions for offline customer engagements that can be deployed and managed through robots.
Does Purplegrids platform connect with RPA (Robotic Process Automation) ?
Yes, Purplegrids platform can directly integrate with RPA technology to automate conversational engagements with quick time to value. The convergence of conversational AI and intelligent automation is part of an extended omnichannel experience meant to facilitate faster, more personalized and responsive customer service.
What are the systems that can be integrated from Purplegrids Platform ?
Purplegrids provides prebuilt integration with 200+ Enterprise systems, it also provides direct integration with Healthcare System, ERP, Data Warehouse, CRMs, HRIS, Contact Center Systems, IoT Devices and Robots. Its exhaustive list of integration capabilities provides support for hyper-automated conversations.